For years, I had been a dependable seller on Cardmarket, one of Europe’s most distinguished platforms for buying and selling cards. I taken care of a perfect popularity — above four hundred favourable critiques, zero disputes, and reliable, Qualified company. But one particular unjustified dispute, check here dealt with by Cardmarket workers users Silvia Parravano and Christian Tobehn, altered everything. on this page, I'll share my individual encounter, explain the structural flaws in Cardmarket's dispute course of action, and problem a stark warning to other sellers.

A thoroughly clean report crafted Over many years

A Proven vendor With one hundred% Positive Feedback

Before the incident, I was particularly the type of vendor every single Market values. I listed investing cards precisely, described disorders transparently, and transported immediately. I in no way been given an individual grievance — only praise.

the significance of have faith in on Cardmarket

Reputation is almost everything for sellers on Cardmarket. a person miscalculation — even one which isn’t your fault — can harm yrs of labor. That’s what will make my story so alarming for Some others operating within the System.

The Dispute That Shattered My Standing

consumer purchased the Wrong Card, Then Blamed Me

The difficulty started out each time a buyer requested a card shown precisely by name, set, and issue. Upon receiving it, they falsely claimed I'd despatched the “wrong Edition” — Even with apparent listing proof displaying I hadn’t.

Proof dismissed by help

I submitted screenshots on the listing, card Model, and condition to prove my accuracy. But Cardmarket support, precisely Silvia Parravano, ignored the information. Instead of reviewing the listing or requesting clarification, she quickly sided with the client.

Silvia Parravano’s Mishandling from the Dispute

No Fair Investigation

Silvia’s determination was unilateral. She didn’t accept my evidence or request any counterevidence from the customer. She only blocked my account. No hearing. No next opinion. No attractiveness.

No Warning, No Communication

What manufactured this even worse was the suddenness in the motion. I had been locked outside of my account overnight. My appeals — requesting an evaluation or escalation — have been achieved with automatic responses or silence. Silvia Parravano exercised finish authority without any accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing a similar sample

In adhere to-ups, my scenario was also noticed by Christian Tobehn, A further member of Cardmarket's assist workforce. regretably, rather than reviewing the points objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automatic deflections and a lasting ban.

A sample of Seller Disregard

Are genuine Sellers becoming Silenced?

After this working experience, I started exploring on the internet discussion boards and Neighborhood threads. I quickly uncovered I wasn’t by itself. Dozens of long-time sellers documented related encounters — a lot of involving Silvia Parravano.

a standard theme? customers usually win, even when Incorrect — and sellers are remaining voiceless.

How This Hurts the complete Market

although platforms should really shield potential buyers, ignoring evidence from straightforward sellers results in a broken ecosystem. When rely on is a person-sided, negative actors take advantage, figuring out they’ll be shielded by biased guidance agents.

The Problem: No Oversight, No attractiveness

deficiency of Transparency in Cardmarket’s program

The most alarming concern may be the absence of the appeals procedure. Once personnel like Silvia or Christian make a decision, it’s remaining. There’s no second critique, no accountability, and no way to restore entry to your account — Regardless how powerful your evidence is.

Risk of Abuse and Blackmail

In my circumstance, I used to be indirectly coerced into refunding a Wrong assert — or reduce my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.

money and Emotional effects

Business reduction Overnight

I invested many years in building my seller profile. all of that effort and hard work was worn out quickly, coupled with potential long term income. My seller dashboard, order historical past, and loyal customer foundation — all long gone.

Emotional Toll on a reliable Seller

This wasn’t just a business strike. it had been demoralizing. to get handled similar to a fraud right after a long time of integrity was emotionally devastating. I adopted each individual rule, and continue to acquired punished.

What Cardmarket should Do to Regain rely on

Platform Reforms Are Urgently desired

If Cardmarket would like to keep top quality sellers and stop future abuse, it must:

• ✅ Introduce a clear enchantment approach for blocked accounts

• ✅ involve disputes being reviewed by a minimum of two impartial support brokers

• ✅ coach personnel like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ secure sellers who post clear, factual evidence

• ✅ set up accountability metrics for workers decisions

with out these alterations, trustworthy sellers will keep on to become collateral hurt within a system that blindly favors buyers.

closing feelings: Be cautious, Stay Documented

when you are at this time selling on Cardmarket, don’t suppose your excellent history will defend you. you happen to be often one particular customer complaint — even a Phony 1 — clear of currently being silenced.

safeguard your self by:

• using screenshots of each listing

• Archiving interaction with buyers

• Backing up your account data routinely

• getting ready for disputes — Even though you do nothing at all Completely wrong

Conclusion: 

My practical experience with Silvia Parravano and Christian Tobehn really should serve as a significant warning to anyone working with Cardmarket. I considered while in the platform. I performed by the rules. And I nevertheless got eradicated without cause.

If Cardmarket carries on to ignore vendor legal rights, a lot more dependable distributors will wander absent. And when that happens, the System received’t just lose sellers — it’ll reduce its trustworthiness.

Has a little something related transpired to you? Share your working experience and assistance elevate consciousness. Sellers deserve greater.